Monday, October 31, 2011

Compensable Time Expanding: Starting Up the Computer and Checking E-Mails May be Compensable!

Recently the Department of Labor (DOL) announced a major settlement with Hilton Reservations Worldwide, LLC in the amount of $715,507 for minimum wages and overtime pay to 2,645 current and former customer service employees in Texas, Florida, Illinois and Pennsylvania.  In arriving at this settlement, the DOL's audit revealed that Hilton Reservations failed to pay workers for pre-shift activities such as booting up their computers, launching necessary programs, and reading work-related e-mails.

The DOL has been focusing on call centers heavily lately but the issue of pre- and post-shift activities is not unique to call centers.  Having a slow, old computer may pay off after all!

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